Returns & Warranty
If your Mixlar isn't right for you, you can return it within 30 days of delivery for a full refund. Every device also comes with a 12-month warranty against defects.
One thing: custom builds — custom housing, engraving, or special configurations — and anything marked "Sale is Final" can't be returned. If you're not sure whether your order qualifies, email us and we'll check.
How to start a return
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Sign in to your dashboard and find the order you want to return.
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Email support@mixlar.net with your order number and the reason for the return. We usually approve within one business day.
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Once approved, we'll email you a prepaid shipping label. Print it, stick it on the box, drop it off.
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We inspect the device when it arrives, then refund the original payment method within 5–7 business days.
Warranty
12mo
Limited warranty
Defects in materials & workmanship
If something on your Mixlar breaks during the warranty period and it's not from accidental damage, we'll repair or replace it. Things that are covered:
- Hardware that stops working on its own
- Bad buttons, sliders, knobs, or encoders
- Display or LED failures
- USB or Bluetooth that won't connect
To file a claim, email support@mixlar.net with your order number, your device's serial number (printed on the bottom of the unit), and a quick description of what's going wrong. We get back to you within two business days.
