Find answers about your Mixlar device, orders, warranties, and more.
Once your order is placed, you can track its progress from your dashboard. Every order moves through four stages: Paid, Processing, Shipped, and Delivered.
Sign in to your Mixlar Dashboard, go to Orders, and click on any order to see its current status, tracking number, and estimated delivery date.
Orders typically ship within 2–5 business days after payment is confirmed. Once shipped, you'll receive a tracking number via email and in your dashboard.
We currently ship to the United States, Canada, the United Kingdom, and the European Union. International shipping times vary between 5–15 business days depending on your location.
We want you to love your Mixlar. If it's not the right fit, you can return it within 30 days of delivery for a full refund.
Orders marked as “Sale is Final” or custom orders (such as custom housing, engraving, or special configurations) are non-returnable due to the nature of the product. These items are made to your specifications and cannot be resold. Please review your order carefully before confirming.
Standard (non-custom) items must be in original condition with all accessories and packaging included. Devices that show signs of physical damage, water exposure, or unauthorized modifications are not eligible for return.
Follow these steps to initiate a return for an eligible order.
Every Mixlar device comes with a ✓ 12-Month Limited Warranty starting from the date your device is shipped.
We stand behind our products. Our 12-month warranty covers defects in materials and workmanship under normal use, including:
Physical damage from drops or impacts, liquid damage, unauthorized repair or modification, cosmetic wear and tear, and damage caused by third-party accessories or software.
If you believe your device has a defect covered under the 12-month warranty, follow the steps below to file a claim.
Have your order number and device serial number ready before getting started.
Most warranty claims are resolved within 7–10 business days from the time we receive your device. Replacements ship immediately once the returned unit is inspected.
Can't find what you're looking for? Our team is here to help. We typically respond within one business day.